All our orders will get dispatched within 24 hours at most after payment is received; Once the parcel is dispatched we provide you the tracking number to trace parcel movement. All parcels are discreet and secure. (Jiffy bags & Boxes or Envelopes)
Standard Shipping is chargeable on all orders. Next Day Delivery Service available for extra fee. All parcels are dispatched in secure, discreet and unbranded packaging.
We will resend any lost parcel.
Please contact us if your item has not been delivered within 5 working days within the USA, or 7 working days for the rest of the world and we will see into it. Please include your order ID and tracking number in your message to us.
Returns & Replacements
In the unlikely event that you receive the wrong product or shipment does not meet your expectation,simply notify us so we can arrange an exchange. This will be processed as soon as we have received and checked the incorrect product. Due to the nature of the business, Once your order has left our facility you will not qualify for any refund or return, so please bear in mind that all sales are FINAL. You have from the time of purchase to the time of dispatch to cancel or amend your order. A 10% surcharge will apply to any cancellation.
Guaranteed Delivery (tracked orders only).
If by any chance, your order hasn’t arrived within 10 business days, you’ll qualify for a free reship (tracked orders only). However, if the product has been confiscated by customs, We will offer a reship as we thrive to send all orders 100% discreet.Please note that we DO NOT offer a reship service to Norway, Sweden, Finland or Kuwait– Due to the higher proportion of customs confiscations, you order from these countries at your own risk.